Request:

The client has requested us to reassign the tickets to the mentioned users.

Verification/Checklist

We must ensure that the request has been raised from the registered company domain.
Ensure to double-check the ticket numbers before reassigning them to the mentioned users.

Procedure:

We must select the mentioned tickets from the All Ticket Tab and use the “Assign” option to assign the tickets to the respective agents as per the client's request.

We can use the “All Ticket Admin” option from the Ticket tab when we have a higher number of tickets to be reassigned to a different user.

We can use a comma separator link to add commas for all the ticket numbers provided by the client and search using the All Ticket Admin option to perform bulk action in order to reassign the tickets to the mentioned user. https://delim.co/

Action:

Complete the Verification.

Follow the mentioned procedure based on the request.

Resolution Template:

Hello XXXX,

Greetings from Kapture!

We appreciate that you have reached out to us with your request to reassign the provided tickets to the mentioned users.

We have gone ahead and reassigned the tickets and you will be able to see the changes for the same.

If you require further assistance or have any other questions or concerns, please feel free to get back in contact with us and it will be our pleasure to assist you.

Regards,

XXXX

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