Request: The client has requested to change the date format in the ticket report.

Checklist: 

• We must ensure that the client has mentioned the report type for which the date format has to be changed.

Note: If the report type mentioned is "Default", we will not be able to make any changes to it.

Procedure:

• In order to change the date format in the ticket report, we must click on Configuration>Report template.
• We must then select the Report Type from the dropdown as shown below:
  
• After selecting the report type, we will be able to change the date format from the bottom of the page as shown below:
  
  
• We can click on "Add template" once the date format has been selected.

Action:

• Follow the mentioned procedure based on the request
• If the changes do not reflect, we can ask the client to perform basic troubleshooting.
• If the issue persists, we can raise this on JIRA | Team P.

Resolution Template:

Hello XXXX,

Greetings from Kapture!

We appreciate that you have reached out to us with your request to change the date format in the ticket report.

We have gone ahead and made the required changes.

If you require further assistance or have any other questions or concerns, please feel free to get back in contact with us and it will be our pleasure to assist you.

Regards,

xxxx

Acknowledgement Template (When the request is forwarded to the technical team):

Hello XXXX,

Greetings from Kapture!

We appreciate that you have reached out to us with your concern regarding the issue with the change in date format in the ticket report.

We have forwarded your request to the concerned team. We will update you regarding the same within XXXX hours.

If you require further assistance or have any other questions or concerns, please feel free to get back in contact with us and it will be our pleasure to assist you.

Regards,

xxxx