Request: The client has reached out to us with their concern regarding an issue with logging in to the Kapture application on the Ozonetel page.
Verification/checklist
- We must check if the SSO URL is updated on the cloud vendor page.
- The employee code updated in the Ozonetel must be the same updated in Kapture as well.
- We can check this by gathering the employee code from the client and checking the same from our end.
Steps to check for the employee code:
We can check the employee code by going to the Employee tab> Employee Search>Search with the gathered employee code.
Action:
- Complete the Verification.
- Follow the mentioned procedure based on the request.
- If the issue persists after following the validation process and mentioned procedures the issue must be raised on JIRA || Team R
Acknowledgement Template (When the request is raised on JIRA||TEAM R):
Hello XXXX,
Greetings from Kapture!
We appreciate that you have reached out to us with your concern regarding an issue with logging in to the Kapture application on the Ozonetel page.
We have forwarded your request to the concerned team. We will update you regarding the same within XXXX hours.
If you require further assistance or have any other questions or concerns, please feel free to get back in contact with us and it will be our pleasure to assist you.
Regards,
xxxx
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