Request: The client has reached out to us with a request to change the employee zone.
Verification/checklist:
- We must gather details such as the previously mapped zone, the current zone, and the customer and employee details.
- Check if the mentioned zone is already present in the system.
Procedure:
Case 1: Request to change the Employee zone.
- The employee zone can be changed from the employee profile page as shown below:
- Search for the mentioned employee using the Employee Search option on the client account.
- Click on the Employee Name after getting the search result:
Click on Edit Employee
- On the edit employee page, you can change the zone by selecting the relevant zone from the dropdown.
NOTE: Confirmation mail must be sent to the client before proceeding with the change in the zone.
Action:
- Complete the Verification.
Resolution template:
Hello XXXX
Greetings from Kapture!
We appreciate that you have reached out to us with your request to change the zone.
We have gone ahead and changed the zone as requested and you will be able to see the changes for the same.
If you require further assistance or have any other questions or concerns, please feel free to get back in contact with us and it will be our pleasure to assist you.
Regards,
xxxx
Acknowledgement Template (When the request is forwarded to the technical team):
Hello XXXX,
Greetings from Kapture!
We appreciate that you have reached out to us with your request to change the zone.
We have forwarded your request to the concerned team. We will update you regarding the same within XXXX hours.
If you require further assistance or have any other questions or concerns, please feel free to get back in contact with us and it will be our pleasure to assist you.
Regards,
xxxx
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