Request: The customer has requested to change the mailing address.
Verification/Checklist:
- We must gather the email ID to be mapped and the employee names to whom the email must be mapped.
Procedure:
- In order to change the mailing address, we must gather the email address that has to be added to the default address and go to Employee>Employee Search>Edit employee>Default from address.
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- Search for the employee name for which the mailing address has to be changed.
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Click on Edit Employee and scroll down to change the default from address.
Action:
- Complete the Verification.
- Follow the mentioned procedure
- If any issue occurs while changing the mailing address you can raise this as an issue on JIRA || Team P.
Template (If changes were made to the default from address):
Hello XXXX,
Greetings from Kapture!
We appreciate that you have reached out to us with your request to change the mailing address.
We have gone ahead and changed the default from address for the mentioned employee.
If you require further assistance or have any other questions or concerns, please feel free to get back in contact with us and it will be our pleasure to assist you.
Regards,
xxxx
Acknowledgement Template (When the request is forwarded to the technical team):
Hello XXXX,
Greetings from Kapture!
We appreciate that you have reached out to us with your request to change the mailing address.
We have forwarded your request to the concerned team. We will update you regarding the same within XXXX hours.
If you require further assistance or have any other questions or concerns, please feel free to get back in contact with us and it will be our pleasure to assist you.
Regards,
xxxx
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