Request: The client has reached out to us as they are unable to reply to Google Playstore tickets.
Verification/checklist:
- We must check if the review posted by the customer on the Play Store is still present or if it was deleted.
Action:
- Complete the Verification.
- Follow the mentioned procedure based on the request.
- If the issue persists after following the validation process and mentioned procedures the issue must be raised on JIRA || Team R
Template(if the post was deleted):
Hello XXXX,
Greetings from Kapture!
We appreciate that you have reached out to us with your concern regarding an issue with replying to the play store tickets.
We see that the review posted on Google Playstore was deleted hence the ticket was not created.
If you require further assistance or have any other questions or concerns, please feel free to get back in contact with us and it will be our pleasure to assist you.
Regards,
xxxx
Acknowledgement Template (When the issue is raised on JIRA):
Hello XXXX,
Greetings from Kapture!
We appreciate that you have reached out to us with your concern regarding an issue with replying to the play store tickets.
We have forwarded your request to the concerned team. We will update you regarding the same within XXXX hours.
If you require further assistance or have any other questions or concerns, please feel free to get back in contact with us and it will be our pleasure to assist you.
Regards,
xxxx
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