Request: The client has reached out to us with a request to remove the auto-response for the mentioned ID

Checklist:

• We must gather the email credential from which the Auto-response has to be removed.

Procedure:

• In order to remove the autoresponse for an email ID, we must go to Configuration>Email Credential
  
  
• On the Email credential page, we can search for the mentioned ID and select the same in order to update the email credential.
  
  
• Once we select the email credential, we can now go ahead and remove the auto-response by clicking on the "x" as shown below:
  
  
  
  

Resolution Template:

Hello XXXX

Greetings from Kapture!

We appreciate that you have reached out to us with your request to remove the auto-response for the mentioned ID.

We have gone ahead and removed the auto-response template and you should now be able to see the changes.

Regards,

xxxx