Employee creation - TATA 1MG PSP

ARTICLE ID : 15105 27 Feb, 2024 23:06 Sony M Requests

This guide will instruct you on how to add employees to a TATA 1mg psp account.


Step 1:

Start by navigating to the "Employee" section and click on "Add Employee".




Step 2:

Proceed to fill out the necessary details such as the employee's name, their email ID, city, and designation. Please be patient as the city may take some time to load.





Step 3:

Scroll down to map the default address to the agent. This address is determined by the subprogram the agent is mapped under. If the client does not provide a default address or mirror ID, please request this information from them.




Step 4: After mapping the default address, consult with the client to map the queue.



Step 5: Next, enter a username, which should be the same as the Gmail, and a password. The password should be the first letter of the agent's name followed by "123".



Step 6: Uncheck the "Send Email" box. We do not want to send the username and password to the agent.



Step 7: Finally, map the reporting to the agent who requested the creation of the employee. This is typically either Sandeep or Amandeep. Once this is done, click on "Add Employee" to complete the process.

By following these steps, you can successfully add an employee to a Tata 1mg psp account.