Request: The client has reached out to us with a request to map the mentioned users’ alignment in Kapture under the given Team Leaders Alignment.

Verification/checklist

• We must ensure that the request has been raised from the registered company domain.

• Double-check the details of realignment such as the employee ID and employee name before confirming the changes.

• Check if the team leader/reporting manager names are provided for alignment.

Procedure:

• We must log in to the account > Employee > Employee search > select the edit employee option > update the reporting to field based on the information provided for the alignment.

Resolution Template:

Hello XXXX,

Greetings from Kapture!

We appreciate that you have reached out to us with your concern regarding realigning the users to the mentioned team leader/reporting manager.

We have gone ahead and realigned the users and you will be able to see the changes for the same.

If you require further assistance or have any other questions or concerns, please feel free to get back in contact with us and it will be our pleasure to assist you.

Regards,

xxx