Request:

The client has reached out to us with a request to delete the mentioned customers.

Verification/Checklist

• We must ensure that the request has been raised from the registered company domain.
• Check if the client has shared the customer name/customer ID/Order ID and Enquiry ID based on the deletion request.
  
• Ensure that the request has been raised by the authorized person/decision-maker or POC.
  
  

CASE 1:

Data received with the details such as customer ID/Order ID and Enquiry ID.

Procedure:

• Agent must forward the request for deletion of the customers/enquiries/orders to their respective Team managers along with the customer name/customer ID/Order ID and Enquiry ID and the ticket number of the ticket that the client has raised with a request for deletion of the customer.

CASE 2:

• When the data is not shared by the client and the request states to delete the customer/order/enquiry, we must share the data with the client and ask for confirmation before proceeding with the deletion.
  

Procedure:

• Once we receive the confirmation the agent must forward the request for deletion of the customers/enquiries/orders to their respective Team managers along with the customer name/customer ID/Order ID and Enquiry ID and the ticket number of the ticket that the client has raised with a request for deletion of the customer.
  

Action:

• Complete the Verification.
• Follow the mentioned procedure based on the request.
  

Acknowledgement Template (deletion of customers):

Hello XXXX,

Greetings from Kapture!

We appreciate that you have reached out to us with your request to delete the mentioned customers.

We have gone ahead and forwarded your request to the concerned team and we will update you regarding the same within XXXX hours.

If you require further assistance or have any other questions or concerns, please feel free to get back in contact with us and it will be our pleasure to assist you.

Regards,

XXXX

Template to be used post-deletion of customers:

Hello XXXX,

Greetings from Kapture!

We have gone ahead and deleted the mentioned customers and you will be able to see the changes for the same.

If you require further assistance or have any other questions or concerns, please feel free to get back in contact with us and it will be our pleasure to assist you.

Regards,

XXXX

Acknowledgement Template (deletion of orders):

Hello XXXX,

Greetings from Kapture!

We appreciate that you have reached out to us with your request to delete the mentioned orders.

We have gone ahead and forwarded your request to the concerned team and we will update you regarding the same within XXXX hours.

If you require further assistance or have any other questions or concerns, please feel free to get back in contact with us and it will be our pleasure to assist you.

Regards,

XXXX

Template to be used post-deletion of orders:

Hello XXXX,

Greetings from Kapture!

We have gone ahead and deleted the mentioned orders and you will be able to see the changes for the same.

If you require further assistance or have any other questions or concerns, please feel free to get back in contact with us and it will be our pleasure to assist you.

Regards,

XXXX

Acknowledgement Template (deletion of enquiry):

Hello XXXX,

Greetings from Kapture!

We appreciate that you have reached out to us with your request to delete the mentioned enquiries.

We have gone ahead and forwarded your request to the concerned team and we will update you regarding the same within XXXX hours.

If you require further assistance or have any other questions or concerns, please feel free to get back in contact with us and it will be our pleasure to assist you.

Regards,

XXXX

Template to be used post-deletion of enquiries:

Hello XXXX,

Greetings from Kapture!

We have gone ahead and deleted the mentioned enquires and you will be able to see the changes for the same.

If you require further assistance or have any other questions or concerns, please feel free to get back in contact with us and it will be our pleasure to assist you.

Regards,

XXXX