Request:
The client has reached out to us to add disposition types to an existing disposition.
Verification/Checklist:
- We must ensure that the request has been raised from the registered company domain.
Procedure:
- We can go ahead and add the disposition types provided by the customer by going to the Ticket Folder tab>Disposition types.
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- If the client wants to add a parent folder that is not already mapped, we can create the parent folder from the Ticket Folder tab. Please refer to Creation of Folder/Disposition article.
To update disposition types:
- If we have to update the disposition types which are already added. We can also do it by clicking on update in the disposition type.
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Action:
- Complete the Verification.
- Follow the mentioned procedure based on the request.
Template:
Hello XXXX,
Greetings from Kapture!
We appreciate that you have reached out to us with your request to add the disposition types to an existing disposition.
We have added the disposition types and you will be able to see the changes for the same.
If you require further assistance or have any other questions or concerns, please feel free to get back in contact with us and it will be our pleasure to assist you.
Regards,
XXXX
