Request: The client has reached out to us with a request to delete the folder.
Verification/checklist:
- We must ensure that the request has been raised from the registered company domain.
- Verify if the customer wants to delete or disable the folder.
- Verify if the name of the folder is provided for the deletion.
- Please ensure that there are no tickets mapped to the Folder/Disposition before we proceed with the request for deletion.
Procedure:
For Deletion of a folder/folders:
- If the client has requested the deletion of the Folder/Disposition we must send it to the Backend team.
- The request must be forwarded to “priyanshu.sharma@kapturecrm.com“
- Ensure that the folder ID is shared while forwarding the request to Priyanshu.
- While deleting the folder the tickets must be moved to the desired folder.
Please use the below code to find the folder ID:
var output="",table=$("#folder_details").DataTable();table.destroy();for(var noOfRows=$("#folder_details tbody tr"),len=noOfRows.length,i=0;i<len;i++){var row=noOfRows[i],p=$(row).find("p"),v=$(p[1]).html();""!=output&&(output+="<br>"),output+=$(row).attr("title").substring(10)+"|"+(undefined==$(row).attr("style"))+"|"+v.substring(v.indexOf("</b>")+4)}$("body").html(output);
- Open the ticket folder page>F12/Open inspect>Paste the code in console>Press enter.
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- You can also use the download option by clicking on the Download button from the Blue bar on the Ticket folder page in the Folder details bar.
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- The downloaded file will open in an excel sheet with the folder details.
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Template to be used for acknowledging the deletion of folder:
Hello XXXX,
Greetings from Kapture!
We appreciate that you have reached out to us with your request to delete the folder.
We have gone ahead and forwarded your request to the concerned team. We will update you regarding the deletion within XXXX hours.
If you require further assistance or have any other questions or concerns, please feel free to get back in contact with us and it will be our pleasure to assist you.
Regards,
xxxx
Template to be used post deletion of the folder:
Hello XXXX,
Greetings from Kapture!
We have deleted the mentioned folder on your request and you will be able to see the changes for the same.
If the changes do not reflect on the account, please press Ctrl+Shift+R and perform a hard reload.
If you require further assistance or have any other questions or concerns, please feel free to get back in contact with us and it will be our pleasure to assist you.
Regards,
xxxx
Please follow the below procedure for Disabling a folder:
- The following steps should be followed when the request is to disable a folder:
- We can disable the folders by clicking on the “Disable” option from the Folder details.
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For Disabling Folders in bulk:
- For Bulk Disable requests we must forward the request to “priyanshu.sharma@kapturecrm.com“
- Ensure that the folder IDs are shared with Priyanshu.
Template to be used for acknowledging the disabling of the folders in bulk:
Hello XXXX,
Greetings from Kapture!
We appreciate that you have reached out to us with your request to disable the folders.
We have gone ahead and forwarded your request to the concerned team. We will update you regarding the same within XXXX hours.
If you require further assistance or have any other questions or concerns, please feel free to get back in contact with us and it will be our pleasure to assist you.
Regards,
xxxx
Template to be used post disabling a folder:
Hello XXXX,
Greetings from Kapture!
We have gone ahead and disabled the mentioned folder on your request and you will be able to see the changes for the same.
If the changes do not reflect on the account, please press Ctrl+Shift+R and perform a hard reload.
If you require further assistance or have any other questions or concerns, please feel free to get back in contact with us and it will be our pleasure to assist you.
Regards,
xxxx
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