Request:
The client has reached out to us with a request to mark the mentioned tickets as junk.
Verification/checklist:
- We must ensure that the request has been raised from the registered company domain.
- Verify if ticket numbers are provided to mark the tickets as junk.
Procedure:
- We can use the “All Ticket Admin” option from the Ticket tab when we have a higher number of tickets to be marked as junk as we can search up to 500 tickets using the All Ticket Admin option.
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- We can use a comma separator link to add commas for all the ticket numbers provided by the client and search using the All Ticket Admin option to perform bulk actions.
Action:
- Complete the Verification.
- Follow the mentioned procedure.
- Double-check the mentioned details before making changes.
- Respond to the client using the resolution template below and add relevant sentences based on the resolution provided.
Resolution Template:
Hello XXXX,
Greetings from Kapture!
We appreciate that you have reached out to us with your request to mark the mentioned tickets as junk. We have gone ahead and marked the tickets as junk and you will be able to see the changes for the same.
If you require further assistance or have any other questions or concerns, please feel free to get back in contact with us and it will be our pleasure to assist you.
Regards,
xxx
