Request: The client has reached out to us with a request to enable access to the ticket report and the ticket uploader.
Verification/checklist
- We must ensure that the request has been raised from a registered domain.
- We must gather the employee details such as the employee's name and the designation of the employee.
Procedure:
- In order to enable access to the ticket report or ticket uploader, we can follow the steps mentioned below:
Employee>designation>Update designation>add relevant access
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Select the designation mentioned by the client.
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Select the relevant privileges from the list of privileges and click on update designation.
Action:
- Complete the Verification.
- Follow the mentioned procedure based on the request.
Template:
Hello XXXX,
Greetings from Kapture!
We appreciate that you have reached out to us with your request to enable access to the ticket report and the ticket uploader.
We have gone ahead and provided the access to the mentioned employee and you will be able to see the changes for the same.
If you require further assistance or have any other questions or concerns, please feel free to get back in contact with us and it will be our pleasure to assist you.
Regards,
xxxx
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