Request to deactivate a queue.

ARTICLE ID : 9265 10 May, 2022 16:58 Requests

Request: The customer has requested to deactivate a queue.

Verification/Checklist:

  • We must go ahead and check if the mentioned queue has pending tickets present and move the tickets to a different queue.
  • We must also gather the details of the replacement queue if we have pending tickets in the Queue which has to be deactivated.

Procedure:

  • In order to deactivate a queue, we must go to Ticket Folder and check for the Folder in which the mentioned queue is mapped.





  • We can select the folder in which the mentioned queue is mapped and disable the same as there is no option to delete the queue directly.


Action:

  • Complete the Verification.
  • Follow the mentioned procedure based on the request.


Template:


Hello XXXX,

Greetings from Kapture!

We appreciate that you have reached out to us with your request to deactivate the queue.

We have gone ahead and disabled the folders mapped to the mentioned queue. 

If you require further assistance or have any other questions or concerns, please feel free to get back in contact with us and it will be our pleasure to assist you.

Regards,

xxxx



Related Links :
ARTICLE : Mapping users to a queue. | Moving tickets to a different queue. | An issue with tickets not getting assigned to the proper queue.
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