Article - Kapture Knowledge Management System

Update the Sandbox APIs Key with the Production API Key

Article ID : 14428 22 Jan, 2024 12:44 Issues

Attachment Size Limit

Article ID : 14424 28 Nov, 2023 16:10 Issues

An issue with whatsapp tickets not being created.

Article ID : 9270 27 Jun, 2022 18:08 Issues

An issue with the store code not being mapped.

Article ID : 9258 10 May, 2022 12:42 Issues

Unable to reply to Google Playstore tickets.

Article ID : 9257 10 May, 2022 11:05 Issues

Unable to view the order details in Kapture.

Article ID : 9254 09 May, 2022 13:35 Issues

An issue with ticket visibility for certain logins

Article ID : 9252 09 May, 2022 12:49 Issues

Unable to view or download the images shared on the ticket in Kapture.

Article ID : 9165 26 Apr, 2022 16:17 Issues

Unable to add images on an article

Article ID : 9138 26 Apr, 2022 14:40 Issues

Unable to add/view a customer using the Mobile App.

Article ID : 9154 20 Apr, 2022 13:35 Issues

Unable to view the email body.

Article ID : 9147 19 Apr, 2022 13:31 Issues

Slowness issue in Kapture.

Article ID : 9145 19 Apr, 2022 13:11 Issues

Unable to log in to the Kapture Application on the Ozonetel page.

Article ID : 9144 19 Apr, 2022 13:04 Issues

Unable to map queues.

Article ID : 9143 19 Apr, 2022 12:51 Issues

An issue with multiple email tickets being created.

Article ID : 9061 13 Apr, 2022 12:25 Issues

An issue with saving leads.

Article ID : 9064 13 Apr, 2022 12:25 Issues

An issue with tickets not getting assigned to the proper queue.

Article ID : 8978 23 Mar, 2022 16:50 Issues

An issue with call tickets not being created.

Article ID : 8977 23 Mar, 2022 14:05 Issues

Tickets are assigned to an agent who is unavailable.

Article ID : 8976 23 Mar, 2022 13:32 Issues

Unable to view folders.

Article ID : 8975 23 Mar, 2022 13:19 Issues

An issue with the tickets getting disposed automatically.

Article ID : 8972 23 Mar, 2022 12:00 Issues

An issue with the Auto-assignment of tickets

Article ID : 8898 11 Mar, 2022 12:58 Issues

Unable to reply to Facebook tickets.

Article ID : 8887 10 Mar, 2022 17:18 Issues

An issue with the ticket creation date and due date being the same.

Article ID : 8862 08 Mar, 2022 13:11 Issues

Unable to login to Kapture

Article ID : 8861 08 Mar, 2022 13:01 Issues

An issue with Instagram tickets not being created.

Article ID : 8860 08 Mar, 2022 12:38 Issues

An issue with facebook tickets not being created

Article ID : 8859 08 Mar, 2022 12:24 Issues

Unable to Check-in using the Mobile App.

Article ID : 8855 08 Mar, 2022 12:11 Issues

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